Agent-User Allocation

Overview

Question often arises about the scope of the data integration for our customers

1. Which users to pass to Aampe as a part of data integration of events and user properties
   1. Should it only be the number of agents?
2. How should we decide to allocate and assign the users who will be attached as agents for actioning.

For optimal agent performance and decision-making, we strongly recommend providing Aampe with comprehensive data for your entire user base, including all events and user properties.

Why Send All User Data?

Enhanced Context: Agents require complete user information to make informed decisions and provide personalized experiences.

Intelligent Allocation: While you may have concerns about agent assignment, sending full user data enables smarter agent allocation strategies.

Flexible Targeting: Control which users receive messages through property-based flags and audience builders, not by limiting data access.

How It Works

Data Flow

1. Send all user events and properties of all users to Aampe's data feed
2. Use property flags at the user level to control messaging and actioning eligibility
3. Configure audience builders to determine which users agents can interact with
4. Collaborative assignment Sending full data also allows Aampe team to guide you on how to best allocate the agents within the entire user base collaboratively.

Key Benefits

Better Decisions: Agents make more contextual, relevant decisions with complete data
Scalable Control: Manage agent behavior through configuration, not data restriction
Collaborative Optimization: The Aampe team helps optimize agent allocation across your user base

Important Note

Providing complete user data is a crucial component of Aampe's agentic infrastructure. This approach ensures agents have the context they need while maintaining full control over user targeting and messaging.